How Kolkata cold chain logistics cut delivery delays by 40%
The Background
The client operates a cold chain logistics network across Eastern India, serving FMCG brands, dairy producers, and pharmaceutical companies. They manage 35 refrigerated vehicles and 4 cold storage hubs across West Bengal and Odisha.
The Challenge
Route allocation was done manually every morning using paper dispatch sheets. Drivers frequently took inefficient routes, causing delivery delays of up to 4 hours. Without real-time temperature monitoring, temperature breaches during transit led to spoilage claims worth ₹15-20 lakhs monthly.
The Solution
C36Space's fleet management module was configured with GPS-linked route optimization. Temperature sensors in each vehicle feed data into the ERP, triggering instant alerts if cold chain integrity is breached. Automated dispatch scheduling assigns vehicles based on route efficiency, load capacity, and delivery priority.
The Results
Last-mile delivery delays dropped by 40% within the first month. Spoilage-related claims were virtually eliminated. Fuel costs reduced by 22% through optimized routing, and customer satisfaction scores improved from 3.2 to 4.7 out of 5.
"Our cold chain dispatch accuracy went from 60% to near 100%. The automated alerts prevented spoilage worth lakhs every month."
Manual route allocation caused 40% last-mile delivery delays. Temperature breaches during transit led to spoilage claims worth lakhs.
GPS-linked fleet scheduling and automated cold storage alerts reduced delays to near zero and eliminated spoilage claims.